SERVICES >

OPERATIONS

 
 

“Clearly defined and effectively communicated operational systems ensure a common understanding of what is expected and cultivates a togetherness in reaching for shared goals”

Andre, Founder - The Back Office


 

PROJECT
LEADERSHIP

  • Setting and managing budgets 

  • Map an action list with clear objectives and timeline 

  • Taking ownership of crucial tasks 

  • Utilising talent within your team with effective delegation  


STAFF
MANAGEMENT

  • Design bespoke steps-of service to encourage a culture of customer care

  • Develop standard procedures for efficient food and drink prep

  • Provide the management team with clear budgets for drafting the staff rota 

  • Create a blueprint for staff rotas paired with a time monitoring system 


F&B

  • Menu auditing

  • Build a meticulous and robust stock management system  

  • Review current suppliers and tender new suppliers to negotiate the best possible deals  

  • Identify areas where margins can be increased and instigate tactics for improved efficiency 


VENUE MANAGEMENT

  • Site sourcing and infrastructure feasibility  

  • Advise on licencing, planning permission and TENS  

  • Draw up customer-centric venue layouts 

  • Improve workstation ergonomics  

  • Appliance and equipment auditing 

  • Research and contract providers of utilities, waste management, sanitation and pest control 

  • Health & Safety audit, risk assessment and food hygiene administration, implementation of licensing conditions and security review


TECH &
COMMS

  • Digitally connect and systemise internal and external communication and administration  

  • Review bookings and front of house communication channels to ensure comprehensive relay of customer expectations 

  • Review 3rd party ticketing and reservations platforms 

  • Collaborate with the marketing team to create content