THE BACK OFFICE >
CORE VALUES
THE POWER OF ADMIN
An efficient back office allows your business to shine
The direct consequences of administrative discipline are tangible. It increases efficiency, reduces errors and instills a culture of professionalism. The indirect consequences are less obvious but no less important. Clearly defined and effectively communicated operational systems (staff manuals, employee contracts, company policies, job descriptions, standard operating procedures, staff incentive and appraisal mechanisms) ensures a common understanding of what is expected and cultivates a togetherness in reaching for shared goals.
A robust business backbone reassures staff that employment basics are taken care of and that they will be treated fairly, giving them more freedom to direct their energy to a positive expression of their talents.
BRANDS ARE BUILT FROM THE BOTTOM UP
There are no shortcuts to forming a brand
What the customer sees might just be PR and aesthetics but what captivates your customers is the substantive quality of the product and services you offer. They may be fooled into stepping foot into your venue, but you cannot fool them into having a great experience and becoming devoted regulars and ambassadors of your business.
Every detailed effort from each member of staff and the team working together with a shared purpose is what defines what your business is about.
YOUR STAFF AREN’T ROBOTS
Everybody is good at something.
For a company to truly get the most out of each member of staff, the focus must be on discovering and exploiting each person’s unique set of strengths. Its ok that no member of staff is perfect at every aspect of their job – they are not robots and shouldn’t be treated as such. Provided that staff are equally dedicated to the cause, the healthiest team is one that fosters mutual respect for differences. Even with the same job description, some will thrive at different aspects of that job description and make that job unique to them.
Within organisations that recognise strengths, staff will put themselves, and therefore your company, in the best possible light. Keep an open mind and look forward to being surprised by each member of staff.